Our guarantee

We’re committed to creating learning products that are safe, beautiful and meaningful for your children. Designed by child development experts, our play products are distilled to their simplest, purest purpose: to be exactly what children need at each stage.

Your satisfaction is of the utmost importance to us at Lovevery. Please contact us directly with any questions or concerns. Thank you.

Frequently Asked Questions

General Questions

Where do I direct questions, comments or issues?

How do I return or exchange my product?

How do I manage or cancel my subscription?

How do I skip a Play Kit in my subscription?

How do I sign up for your emails?

How do I unsubscribe from emails?

Can my baby become a Lovevery representative?

What are Lovevery’s Sustainability Goals & Commitment?

Orders, Shipping and Returns

Where can I buy Lovevery products?

Will I be charged tax?

How do I apply a discount code or coupon?

How do I check my order status?

When will my order arrive?

How do I return my order?

Is my credit card information secure?

How much is shipping?

Where do you ship from?

Do you offer international shipping?

What is carbon neutral shipping?

How do I retrieve my username and password?

Lovevery Gifts: Giver

When will the giftee receive their Play Kits?

Can they add my gift to an existing subscription?

Can I send a specific Play Kit?

What happens after I place the order?

How is this different from a subscription?

How do you calculate what I pay? Is shipping and tax included?

Will they receive a physical Play Kit in the mail?

Could the number of gifted Play Kits differ from the number intended for any reason?

Will the value of the gift ever expire?

Will giftees be given access to the Lovevery App?

How do I give an e-Gift Card?

Lovevery Gifts: Giftees

Will the gift giver be notified that I activated my gift?

How can I track and manage my Play Kits gift?

What are my options if I decide I don’t want this?

Can I subscribe to Lovevery at any time?

What if I already have a subscription?

I was gifted a Play Kit. When will my next one ship?

Is my Play Kits gift a subscription?

Will I have to provide my credit card information?

I’ve activated and I see I have a gift credit, what does this mean?

Will I have access to the Lovevery App?

I received multiple Play Kits gifts. How do I combine them?

Will I have the option to skip a Kit?

What happens if I want to return a gifted Play Kit?

What if I lose my activation code?

How do I use an e-Gift Card?


Where can I create a Lovevery registry?

Product Questions

Who are the experts who designed your products?

Are Lovevery products safe for my baby?

Where are Lovevery products made?

How are the Play Kits different from the Play Gym? Is there overlap?

What ages are Lovevery Play Kits designed for?

What ages are the Play Gym, Block Set, and The Music Set designed for?

Where can I find assembly instructions for the Play Gym and the Play Space Cover?

How do I store the Play Gym?

Can I clean or wash The Play Gym?

I lost one of my child’s playthings. Can you help?

The Play Kits Subscription

What is the difference between Baby and Toddler Play Kits?

Can I purchase just one Play Kit or plaything by itself?

How does the Play Kit subscription work?

Why do Baby Play Kits ship every 2 months and Toddler Play Kits every 3 months?

What if I want Play Kits that are not in my subscription plan?

Do I have to return the playthings?

How do you determine which kits are right for my child?

My baby was born prematurely and/or has a different developmental timeline. What date should I enter?

Are the playthings only good for the months indicated on the box?

When should I introduce each of the playthings?

How long does a subscription last?

When do you charge my credit card?

How do I change my address on my subscription?

I canceled my Play Kits subscription. Can I restart it?

When will my Play Kits ship? Can I change my delivery schedule?

Why is my next Play Kit shipping so soon?

I was gifted a Play Kit. When will my next one ship?

The Book Bundles

How can I order the Book Bundles?

Can I order the Book Bundles if I’m not a Play Kits subscriber?

How do you choose the families, themes, and topics you feature in your books?

Do the Book Bundles include any kind of Play Guide?

How can I purchase Book Bundles from previous Play Kits?

I purchased previous Play Kits at checkout. How do I get those Book Bundles?

I recognize some of the book titles from older versions of The Play Kits. Why did you move them out of The Play Kits?

Does this mean there aren’t any books in The Play Kits anymore?

How much do the Book Bundles cost?

What if I only want some of the Book Bundles with my Play Kits Subscription?

Can I order only one of the books in the Book Bundle?

I paid for my Play Kits with the Prepay & Save discount. How can I add the Book Bundle now?

Does the Prepay & Save discount apply to the Book Bundle?

How can I add the Book Bundles to a gifted Play Kits Subscription?

Do these books ship at the same time as my Play Kits? Will it have its own tracking information?

What materials do you use to make your books?

Can I return the books?

Will you launch new books in the future?

The Course Packs

How are The Course Packs by Lovevery different from what’s out there?

How do I know if a Course Pack is right for my child's stage?

Who are the experts?

How do you choose your experts?

Are there downloadable resources?

When will I receive my physical products?

Is there free shipping on the physical products?

Are The Course Packs a subscription-based program?

Do subscribers get a discount?

Can I use my Lovevery e-Gift Card to purchase The Course Packs? Can I give someone a Course Pack?

What’s the format of the digital content?

Are The Course Pack videos mobile-friendly?

Do I need a Play Kits Subscription to access my Course Pack videos in The Lovevery App?

Can I download The Course Pack videos?

Will I be able to share The Course Pack videos with my partner?

Will the web player and app player hold where I left off?

Is there a written version of The Course Pack videos available?

Do the expert videos include closed captioning?

What if The Course Packs don't work out for me?

I’m having some tech trouble. Can you help?

Course-specific FAQs

The Food Before 1 Course Pack

The Tummy Time Course Pack

The New Sibling Course Pack

The Potty Learning Course Pack

The Lovevery App

Is The Lovevery App for my child or for me?

What about ages 25 months and older?

Tell me more about the topics you cover in The Lovevery App. Do you cover feeding? Sleep? Social emotional learning?

How does the “Ask an Expert” feature work?

Why is The Lovevery App only available to Play Kits subscribers?

I’m not a Play Kits subscriber, but I’m interested in the activities and app. How can I have access?

Is the app available on iPhone and Android?

Is The Lovevery App only available in the US?

What happens if I cancel my Play Kits subscription?

I was a Play Kits subscriber for my first child, and I kept The Play Kits for my new baby. Can I access The App?

How long will I have access to the app?

Can other people in my child’s life—a partner, caregiver, or family member—have access to the app, too?

How can I tell you about other topics I’d like to see covered by The Lovevery App?

I have a Play Kits subscription, but I don’t have a Lovevery account. How can I login to The App?

Referral Program

Does Lovevery have a referral program?

How do I refer someone to Lovevery?

Whom may I refer to Lovevery?

How do I use my referral credit?

Cleaning and Care

We get it: messes are just a part of life. Here’s how to clean and care for Lovevery products.

The Play Gym

Cleaning the Activity Mat, Organic Cotton Teething Ring, and Montessori Ball

Activity Mat preparation: Remove any cards from the Learn to Focus Zone and close each of the three corner attachment straps to form a circle (this prevents snagging).

Teething Ring preparation: Untie the Crinkle Teether fabric from the ring.

Machine wash the fabric items using cold water and gentle cycle. We recommend that all fabric items be air dried.

Wood and Plastic Parts

Wipe these with a damp cloth and non-abrasive cleaner as needed.

Play Gym Care

Check regularly to ensure all attachment straps and plastic connection points are secure.

The Play Kits

Cleaning the Organic Cotton Playthings

Machine wash using cold water and gentle cycle. We recommend that all fabric items be air dried.

Cleaning the Wooden or Plastic Playthings

Wipe items clean with damp cloth and non-abrasive cleaner. We do not recommend putting items in a dishwasher or sanitizing device. Please refer to the Materials and Care Guide included with your product for further information.

How to set up your Play Gym

Adding your Play Space Cover

We did all the research so you don’t have to

Sign up for Lovevery emails to receive activity ideas, helpful child development info, and exciting product updates.

Up arrow